Terms & Conditions of Advertising

  1. All adverts are accepted by North East Directories on the understanding that they are copyright free. This includes any images, logos, photos, trade logos, clip art or any other content that is used in the advert. It is the advertiser’s responsibility to acquire any necessary permission for the use of any images, logos, photos, trade logos, clip art or any other content that is used in their advert/editorial/article/any other content.
  2. It is the advertiser’s responsibility to check the advert and ensure that it is correct at the approval stage. No responsibility will be taken by North East Directories for any errors subsequently identified (i.e. after approval).
  3. Any logos/images/photos supplied should be a minimum of 300 dpi. No responsibility can be taken for the print quality of any image/logo/photo supplied at a lower resolution.
  4. Any adverts supplied in JPEG, PDF or any other pre-prepared format will be inserted into ABC Magazines as supplied and will be assumed not to require copy approval. These files should be supplied at a minimum of 300 dpi. No responsibility can be taken for the print quality of any advert supplied at a lower resolution. These files may be re-sized to fit the appropriate space.
  5. It is the responsibility of the Advertiser/advertising agency to check the appearance of any advertisements or editorials and notify the Publisher immediately of any errors. The Publisher assumes no responsibility for the correction of errors unless notified by the Advertiser. Any press releases submitted by the advertiser must be checked by the Advertiser for accuracy and will not be fact checked by the Publisher.
  6. If you require your advert to be designed, there will be a £15 charge per advert. If you subsequently cancel your advertising booking after the advert has been designed, you will still be charged the £15 design fee.
  7. Any advert/editorial/article/design which North East Directories has created cannot be used in another publication or advertising medium without the permission of North East Directories unless you have previously paid the £15 design fee.
  8. Full payment is required by the date on the invoice supplied to you by North East Directories. If payment is not received on time, North East Directories has the right to charge a £25 late payment fee then, after 7 days, add interest on a daily basis at a rate of 4% above the base rate (see T&C no. 15 for clarification).
  9. Once an advertising package has been confirmed, either confirmation by telephone call, e-mail or letter, no refunds can be given if the advertiser subsequently decides that they wish to cancel the advertising package.
  10. If you book a 3, 6 or 12 month advertising campaign at a discounted rate, and cancel your adverts before the end of the agreed term, the discounts become invalid and you will be invoiced the difference between the amount you paid and the rate card price of all the adverts you received up to that point. This invoice will be due within 30 days of the invoice date.
  11. North East Directories give no guarantee of the level of response to adverts/editorials/articles etc. North East Directories are unable to offer refunds if no responses are received.
  12. The distribution areas and distribution dates of North East Directories may vary at the discretion of the publisher.
  13. All invoices are payable by the date stated on the invoice, and in no circumstances shall the advertiser be entitled to make any deduction or withhold payment for any reason at all.
  14. If payment is not made by the booking deadline, the space is no longer reserved for you and will be offered to another customer.
  15. Without prejudice to any other rights of North East Directories, if the advertiser fails to pay the invoice price by the due date the advertiser shall not be allowed any discount given in that invoice or in any other way agreed and shall pay interest on any overdue amount from the date of which payment was due to the date of actual payment (whether before or after judgment) on a daily basis at a rate of 4% p.a. over the base rate from time to time quoted by National Westminster Bank plc and shall reimburse to North East Directories all costs and expenses (including legal costs) incurred in the collection of any overdue amount.
  16. North East Directories shall not be liable or deemed to be in breach of contract by reason of any delay in performing, or any failure to perform, any of North East Directories’ obligations in relation to their services or publication and distribution of the publications, if the delay or failure was due to any cause beyond North East Directories’ reasonable control. Without limiting the foregoing, the following shall be regarded as causes beyond North East Directories’ reasonable control: act of God, adverse weather, explosion, flood, tempest, fire or accident, war or threat of war, sabotage, insurrection, civil disturbance or requisition, acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental parliamentary or local authority, strikes, lock-outs or other industrial actions whether involving employees of North East Directories or a third party, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery or technology.

Explanation of our invoicing system

  • When you book an advert we input the booking onto our order system, and an invoice is automatically generated, which is then emailed to you and payment is due before the deadline date on the invoice.
  • Similar to ordering many services, including booking a holiday, you make a reservation, receive a payment invoice then, if you wish to continue with the booking, you pay before the invoice due date.
  • Depending on which publication you booked into, and how long until the print deadlines, the invoice due date will be anything from 7 to 45 days.
  • Once payment has been made, you will receive a confirmation email, acknowledging your payment and telling you that your booking is confirmed.
  • If the booking deadline is approaching, and payment has not been made, you will receive automated reminders. These reminders are automatically generated by our booking system and are to remind you that, if you wish to continue with the booking, payment is due.
  • As a small business with a large number of publications, we are unable to chase individual payments and our automated systems assist us in receiving payment and confirming your booking.
  • These reminders are not payment demands, these are simply booking reminders. As with any similar service, when you make a reservation, and the booking deadline is approaching, you will receive reminders that, in order to complete your booking, payment is due. Without payment, the booking remains unconfirmed.
  • If payment is not made by the booking deadline, the space is no longer reserved for you and will then be offered to another customer.


MORE INFORMATION

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CONTACT INFO

info@northeastdirectories.co.uk
07526 522 272